Operations Analysis Assignment Example | Topics and Well Written Essays - 1000 words

trading operations Analysis - Assignment ExampleMacDonalds is known across the world as a preeminent chain of fast food restaurants according to Smith (2007). The caller-up approximates that it has a daily serving of everyplace 58 million. The brass instrument sells chicken products, chips, soft drinks and desserts. Other products sold by MacDonalds apart from hamburgers which atomic number 18 its key specialty include breakfast items, cheeseburgers and shakes. Since the supply chain of the organization is wide and the node solution huge and constantly expanding, there are a number of measures that the company has adopted to track its execution of instrument records. client Satisf litigate One of the capital punishment measures that the company uses is customer satisfaction. This is a measure that many organizations devote with an aim of ensuring that current customers remain loyal, while new ones are also attracted. At MacDonalds, the customer traffic manager is charged with the responsibility of realizeing data related to customer satisfaction. Customer satisfaction in this sense represents the satisfaction of the guests with the kind of service they are offered by the company specifically and in totality. The magazine taken for guests to get served, the quality of food and drinks offered ads well as the relationship that exists between customers and regular supply all play an important role in the determination of customer satisfaction and loyalty for the organization (Smith, 2007). Once customer satisfaction statistics have been gathered, the organization takes appropriate actions to ensure that the customers level of satisfaction is at least maintained, better improved. Based on these statistics, other related performance measures are considered for the overall evolution of the organization. In certain cases, MacDonalds management staff (especially the customer relations manager) may take rounds in the restaurant talking to clients and evalu ating the kind of service they are offered by the organizations staff (Smith, 2007). This action among others is taken considering that MacDonalds places a lot of value in customer satisfaction. In order to gather information relating to customer satisfaction, the organization normally goes the extra mile to put mail or telefax to customers with a view of getting feedback on their experiences with the company. MacDonalds management believes that customer satisfaction remains the mavin most important measure of its performance (Smith, 2007). It therefore seeks at all times to get customers to a greater extent satisfied that they ever were during their previous visits. When they go round to see customers getting real time service, the managers send a clear message as to how serious customer satisfaction is taken by the company. Essentially, the performance monitoring is done through observation, personal presence and various means of communication. The companys management, notes th at customer satisfaction as they are served within the companys premises is an invaluable tool that support in the making of decisions. As such, the management encourages its staff to remain responsive and to communicate courteously with customers. Customer satisfaction is a vital and most applicable performance measure for McDonalds considering that the success of the company depends on the existence of a huge customer base. Indeed it has been stated by some accommodate that